BRTRC has developed a simple but effective approach to ensuring
complete customer satisfaction with every contract effort we perform:
We start by offering Excellence in Products and Services.
We ensure that the right staff supports each tasking, and that our staff is
available on the customer's schedule. BRTRC focuses on hiring, training,
and retaining the most qualified individuals
available. We provide our staff with leading edge
technology tools and resources to meet each requirement. We emphasize
careful attention to detail and innovation to ensure quality products
and services. We practice careful project management
to ensure we deliver our products on-time and with economy in mind.
BRTRC's Customer-Oriented Approach ensures that we take
each client's needs seriously. We guarantee customer satisfaction, and
apply active quality control measures to ensure
that each product or service we deliver fully meets the customer requirement.
During task execution, BRTRC provides effective presentations of critical issues
for decision makers to ensure that the right decisions are made in time to impact
the final products. We perform close and continuing coordination with customers
to ensure that we fully understand their evolving needs and that we are continuing
to meet those needs. BRTRC repeatedly has demonstrated outstanding flexibility
in responding to changing needs and program schedules, all the while successfully
meeting the ultimate requirement to the complete satisfaction of our customers.
Finally, BRTRC ensures continuity for our customers and our staff through Effective Corporate Management. We are an independently audited
profitable business. We maintain a fully qualified cost accounting system, approved by the
Defense Contracts Audit Agency. Furthermore, BRTRC has always controlled its
indirect rates to ensure we remain economically competitive. BRTRC's executive
team maintains a solid, stable financial foundation for
the company, and provides comprehensive corporate support to our project managers
to ensure they have the resources to continue to meet our customer requirements.